Collect memory snapshot in Visual Studio

  1. Go to ReSharper | Help | Report a Bug or Submit a Feature (for VS 2019: "Extensions | ReSharper | Help | Report a Bug or Submit a Feature"). If you are getting any errors, please check the What can go wrong list below.
  2. Select Performance problem in Problem category combobox.
  3. Hit the "green cross" icon next to "Attachments" text | select "Memory Snapshot".

    Note: on a 1st run self-profiling tool will be downloaded from the JetBrains server, download times may vary so please be patient.

  4. Memory snapshot will be collected automatically (the process will take about 1 minute), you will see "Getting memory snapshot". When it is completed, "Snapshot devenv.{someID}.dmw" file will be available in the Attachments section.  
  5. Provide a good Subject and Description of the memory issue you experience. 
  6. When the memory report is complete, you'll be able to upload the snapshot to our FTP server by clicking on Submit button

 

What can go wrong:

  1. For some reason uploading procedure has failed: Open a file location (Context menu for an attached snapshot | Open File Location) and upload the snapshot file manually to JB servers as described here https://resharper-support.jetbrains.com/hc/en-us/articles/207635255-Uploading-Large-Files-for-JetBrains-Support-Team or share such file with us using any cloud services like Dropbox, GoogleDisk, etc.
  2. If devenv.exe allocates more 2.5 Gb memory and is going to crash with OOM exception, please try collecting a memory dump using standalone dotMemory, since the crash might happen during a snapshot's uploading. 

Please sign in to leave a comment.

Have more questions?

Submit a request