"The CrossAppDomainPointer is NULL" or "Error stuffing with an RT_GROUP_ICON resource named #101. Access is denied" error

Possible solutions: 

  1. Check access rights for "%ALLUSERSPROFILE%\Microsoft\Crypto\RSA\MachineKeys" directory and all files and sub-folders inside it. Your Windows account (and sometimes "Users" account if exists) should have Full access to them;
  2. Try running the installer as administrator;
  3. Disable any antivirus/firewall software which may lock any files ReSharper creates during installation process;
  4. If you use web installer, download a full one;
  5. Try to reboot the computer.
30 out of 39 found this helpful
37 comments
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Permanently deleted user

I ran into this issue and was able to solve it by running the installer in Administrator Mode with Visual Studio shut down.

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Hello David,

Could you try to install ReSharper in Safe Boot Mode?

Thanks!

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Permanently deleted user

I got the error when trying to install the JetBrains.ReSharperUltimate.2016.3.2 version. The solution was only to run the .exe as an administrator. I did the process again and it when smooth :)  

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Permanently deleted user

Run as administrator worked for me, even though my account's already admin-level. Running Windows 10 Home.

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Permanently deleted user
I solved this issue by booting in safe mode. The ReSharper Support was not helpful at all.
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Permanently deleted user

Windows 10.  Had to change permissions, run as administrator, and turn off antivirus.  2 out of 3 of these things make me really nervous.  I don't mind running an installer as administrator, but turning off antivirus makes me really suspect.  I've been able to install Visual Studio and a host of other tools without turning off my AV.  In a corporate environment that will kill adoption.  I was going to try to upgrade to the latest/greatest for my office, but now I can't.  Please fix this.

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Permanently deleted user

Suggestion #1 was my issue. Thanks for the tip.

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Permanently deleted user

I downloaded and install windows 10 pro creator update, as I think pro version is better that home version. I recently upgrade my windows 10 home operating system to windows 10 Professional being getting a license from ODosta Store
Now Windows 10 pro has all features, Which I was looking for many times.
I searched and found your post with boost of information, Which is very helpful for me. Thanks you very much for your team.

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Please try to update virus signatures version. If it doesn't help, send a problem file to Bitdefender for analysis once again: https://www.bitdefender.com/submit/

Thank you!

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Permanently deleted user

@Maria

 

It's Bitdefender Total Security 2017 (Not for resale)

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Hello!

Could you please specify what BitDefender version you use? I ask because we've already contacted Bitdefender team on this issue last week.

Thank you!

 

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Permanently deleted user

Bitdefender sees EAP as a virus so it blocks the installation and updates. Disabling the AV fixes the problem for me but devs should probably submit file to AV vendors if you haven't already.

 

Edited by Permanently deleted user
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Permanently deleted user

I ran into this on Windows 10, but not Windows 8.1. It installed fine on 8.1, but I did have to change the permissions for 10. (I should have read Chris' comment first)

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Worked for me thanks :)

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Permanently deleted user

R# Ultimate 2016.3.1, Win 10 Pro (Insider Preview), VS 2015 Ultimate: had the "The CrossAppDomainPointer is NULL" (for each installing product) issue, solved with Administrative rights. Guys, why not to check a possibility of this problem before installation process and force to escalate privileges? I was pretty sure that something is wrong w/ my system when I tried to update R# under VS and lost even installed one.

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Permanently deleted user

Had the "The CrossAppDomainPointer is NULL" issue installing R# 2016.3 on Windows 10 Pro into VS 2015 Ultimate.

Running the installer as Administrator worked fine and resolved the issue.

Now just need to resolve the 'Not licenced' issue :(

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Permanently deleted user

Excitement about starting to use resharper quickly turns to complete frustration when faced with an issue where you can even install it.

I'm running windows 8.1 and installing ReSharperUltimate.2016.2.2.

To get the install to work I had to disable VIPRE Business Agent via "Services". 

If you have the ability to disable your a.v. try that. #1 and #2 fixes listed for possible solutions worked for me.

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Permanently deleted user

I am in a corporate environment, so I can't disable the antivirus either change permissions, I ran the installer as admin, cuz I have  admin privileges on my PC, but getting the same error. I was trying to install ReSharperUltimate.2016.2.2. Running windows 8.1, any help?

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Running as administrator worked like a charm - thanks for that

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Running full installer as administrator did not work for me. The only way I was able to install: 1). Getting ownership on this folder 2). Granting full permission to everyone 3). Making folder and files in it "not-readonly"

I'm running Win 10 Home

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Permanently deleted user

Is there another way to fix this? I work at a Fortune 100 company who has put group policies to not allow to change the permissions on this folder. The installer for v8.2 never gave me a problem. If this can't be fixed, I won't be able to install the latest version.

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Permanently deleted user

I've got the same problem with the "Error stuffing..." and I've changed security settings on the folder indicated above and Run as Administrator. I've also uninstalled and reinstalled with no success. Is there some other way to get this install to work? What part of the program fails with this installer issue?

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Permanently deleted user

Got the CrossAppDomainPointer is NULL error message on Win10.  I tried the original suggestions with no luck.  I disabled antivirus and was able to install.

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Installing in Safe Mode worked for me, Thanks

Not the slickness and quality I've come to expect of JetBrains though :-(

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Permanently deleted user

Worked for me, thanks

0

I've tried all of the above suggestions but I'm behind a firewall and cannot disable Anti-virus, etc due to policies.

This is really bad! Never ever had a problem before with ReSharper products!!

It's a long running issue and it doesn't appear to have been fixed!!

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Permanently deleted user

Checking the suggested access rights worked for me.

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Permanently deleted user

I had the same problem in Windows 10. However, once I run the installation in the context of administrator I was able to complete successfully. right click on the exe for the install and click on run as administrator

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Permanently deleted user
I'm in the same boat as Joel Buttlar - Windows 7 Enterprise 64 bit, run full installer as admin gave me the CrossAppDomainPointer error. I'm also unable to modify firewall / antivirus settings due to policy. Request #612753. Previously I had older version of ReSharper - we upgraded our licenses to get latest version - installer removed old version and it failed to install new version. Now I have no version of ReSharper. This is pretty bad guys - any ideas?
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Permanently deleted user
I can not install ReSharper on Windows 7 Enterprise due to CrossAppDomainPointer is NULL error message. Running full installer as admin did not work for me. Can't disable firewall / change access rights due to company policies. More details in Ticket Request #609768
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