InspectCode.exe hang - JetBrains unresponsive Follow

Hi, 

We are having issues with inspectcode.exe on our build servers (TimeOut). In about one in 10 builds it hangs and eventually gets killed due to a timeout. 

Two questions:

1. Anyone else facing this and did you find a workaround?

2. I filed an issue with in youtrack (we're paying customers), provided a stack trace and a process dump, but there is no progress whatsoever. Asking for an update is just ignored. Any idea how to escalate an issue. 

Thanks,

Daniel