Resharper Ultimate failed to install

My Resharper installation keeps failing. The install logs are full of the following exceptions for various files:

10:33:08.567 |E| RealizedAssemblyItemUnification| Error unrealizing assembly item “NuGet.LibraryModel, Version=5.2.0.19081, Culture=neutral, PublicKeyToken=5aaa11a165479571” file C:\Users\{windows_username}\AppData\Local\JetBrains\~\AppDomainBase\Zyfeqeh\BuildEngine\NuGet.LibraryModel.dll. The file C:\Users\{windows_username}\AppData\Local\JetBrains\~\AppDomainBase\Zyfeqeh\BuildEngine\NuGet.LibraryModel.dll is in use by an unidentified process. Access is denied.

--- EXCEPTION #1/3 [UnauthorizedAccessException]
Message = “Access is denied.”
ExceptionPath = Root.InnerException.InnerException
ClassName = System.UnauthorizedAccessException
Data.RetryCount = 2
HResult = E_ACCESSDENIED=COR_E_UNAUTHORIZEDACCESS=Win32AccessDenied=WIN32_ERROR_ACCESS_DENIED=80070005
Source = JetBrains.Platform.Core
StackTraceString = “
at JetBrains.Util.Win32FileSystemWriteHandler.DeleteFile(FileSystemPath it, Boolean& isDirectory, Int32 nAttempts)
at JetBrains.Util.Win32FileSystemInteraction.DeleteFile(FileSystemPath thіs, Boolean& isDirectory, Int32 nAttempts)
at JetBrains.Util.FileSystemPathEx.Delete(FileSystemPath path, Int32 nAttempts)
at JetBrains.Util.FileSystemPathEx.Delete(FileSystemPath path)
at JetBrains.Application.Bindings.AssemblyUnification.RealizedAssemblyItemUnification.UnrealizeAssemblyItem(RealizedAssemblyItemData data, FilesInUse filesinuse)

--- Outer ---

--- EXCEPTION #2/3 [CannotDeleteTempEntityException]
Message = “Error unrealizing assembly item “NuGet.LibraryModel, Version=5.2.0.19081, Culture=neutral, PublicKeyToken=5aaa11a165479571” file C:\Users\{windows_username}\AppData\Local\JetBrains\~\AppDomainBase\Zyfeqeh\BuildEngine\NuGet.LibraryModel.dll. The file C:\Users\{windows_username}\AppData\Local\JetBrains\~\AppDomainBase\Zyfeqeh\BuildEngine\NuGet.LibraryModel.dll is in use by an unidentified process.”
ExceptionPath = Root.InnerException
ClassName = JetBrains.Util.CannotDeleteTempEntityException
InnerException = “Exception #1 at Root.InnerException.InnerException”
HResult = COR_E_APPLICATION=80131600

--- Outer ---

--- EXCEPTION #3/3 [LoggerException]
Message = “Error unrealizing assembly item “NuGet.LibraryModel, Version=5.2.0.19081, Culture=neutral, PublicKeyToken=5aaa11a165479571” file C:\Users\{windows_username}\AppData\Local\JetBrains\~\AppDomainBase\Zyfeqeh\BuildEngine\NuGet.LibraryModel.dll. The file C:\Users\{windows_username}\AppData\Local\JetBrains\~\AppDomainBase\Zyfeqeh\BuildEngine\NuGet.LibraryModel.dll is in use by an unidentified process.”
ExceptionPath = Root
ClassName = JetBrains.Util.LoggerException
InnerException = “Exception #2 at Root.InnerException”
HResult = COR_E_APPLICATION=80131600
StackTraceString = “
at JetBrains.Application.Bindings.AssemblyUnification.RealizedAssemblyItemUnification.UnrealizeAssemblyItem(RealizedAssemblyItemData data, FilesInUse filesinuse)
at JetBrains.Application.Bindings.AssemblyUnification.RealizedAssemblyItemUnification.<>c__DisplayClass20_1.<RealizeCore>b__0()
at JetBrains.Lifetimes.LifetimeDefinition.Destruct()
at JetBrains.Lifetimes.LifetimeDefinition.Terminate()
at JetBrains.Lifetimes.LifetimeDefinition.Destruct()
at JetBrains.Lifetimes.LifetimeDefinition.Terminate()
at JetBrains.Util.Threading.SynchronizedLifetime.<>c__DisplayClass3_0.<.ctor>b__0()
at JetBrains.Lifetimes.LifetimeDefinition.Destruct()
at JetBrains.Lifetimes.LifetimeDefinition.Terminate()
at JetBrains.Lifetimes.LifetimeDefinition.Dispose()
at JetBrains.Lifetimes.Lifetime.Using[T](Func`2 action)
at JetBrains.Platform.Installer.Services.InstallerInstallService.RunLocalInstallScript(InstallableHostInFolder hostToRegister, ICollection`1 packages, IIsolatedBuildRunners runners, IProgressIndicator pi)
at JetBrains.Platform.Installer.Services.InstallerInstallService.<>c__DisplayClass15_0.<InstallHost>b__0(Lifetime lifetime)
at JetBrains.Lifetimes.Lifetime.Using(Action`1 action)
at JetBrains.Platform.Installer.Services.InstallerInstallService.InstallHost(InstallableHostInFolder hostToUpdate, InstallerContext context, IIsolatedBuildRunners runners, Boolean ignoreExtensions, IProgressIndicator pi)
at JetBrains.Platform.Installer.Services.InstallerInstallService.<>c__DisplayClass10_2.<InstallProducts>b__2()
at JetBrains.Util.ILoggerEx.Catch(ILogger thіs, Action F, ExceptionOrigin origin, LoggingLevel loggingLevel)
at JetBrains.Platform.Installer.Services.InstallerInstallService.<>c__DisplayClass10_0.<InstallProducts>b__0(Lifetime lifetime)
at JetBrains.Lifetimes.Lifetime.Using(Action`1 action)
at JetBrains.Platform.Installer.Services.InstallerInstallService.InstallProducts(ICollection`1 hostsToUpdate, InstallerContext context, Boolean ignoreExtensions, IProgressOwner owner, IProgressIndicator pi)
at JetBrains.Platform.Installer.Services.InstallerInstallService.<>c__DisplayClass7_0.<Install>b__0()
at JetBrains.Util.ILoggerEx.Catch(ILogger thіs, Action F, ExceptionOrigin origin, LoggingLevel loggingLevel)
at JetBrains.Platform.Installer.Services.InstallerInstallService.Install(InstallTargets targets, InstallerContext context, InstalledProductsDiscovery productsDiscovery, IProgressOwner owner, Boolean ignoreExtensions)
at JetBrains.Platform.Installer.Models.InstallerViewModel.<GoInstall>b__168_0(InstallTargets targets, IProgressOwner progress)
at JetBrains.Platform.Installer.Models.ReadyToInstallPage.<GoInstall>b__34_0(Lifetime lifetime, IProgressOwner owner)
at JetBrains.Platform.Installer.Models.InstallerPageWithProgress.<>c__DisplayClass17_0.<RunAction>b__3()
at JetBrains.Util.Logging.Logger.Catch(Action action)
at JetBrains.Platform.Installer.Models.InstallerPageWithProgress.<>c__DisplayClass17_0.<RunAction>b__2()
at JetBrains.Util.Logging.Logger.Catch(Action action)
at JetBrains.Platform.Installer.Models.InstallerPageWithProgress.<>c__DisplayClass17_0.<RunAction>b__1()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

I have already tried completely uninstalling resharper following this guide. Next I fully deleted the "C:\Users\{windows_username}\AppData\Local\JetBrains" folder, rebooted my PC and retried the installation using both the full installer and the web installer. After reboot I am not running any other program besides the installer, so any "unidentified process" which is locking up certain files in the "C:\Users\{windows_username}\AppData\Local\JetBrains\~" directory (which I had completely removed before reboot) can only be the installer itself. I am running the installer with Administrator permissions.

I have uploaded the complete install log using the web form with the following file name.

InstallLog_2019-09-05T10-31-30.txt
0
6 comments

Hello Laurens,

 

Sorry for the delay in responding.

As there are access errors in the log I'd suggest to try installing ReSharper under an administrative account.

Please let me know if it helps.

Thank you.

0

Hello Angelina,

Every install attempt I did was using an administrative account and running the installer as administrator.

Best regards,

Laurens

0

Sorry, missed that part.

 

Unfortunately, I cannot find any request with the specified file being attached.

Could you please pack all installation logs located in %localappdata%\JetBrains\Shared\vAny\Installer\ using 'Submit a request' form?
Thank you.

0

Also could you please specify if there's any antivirus running on your machine?

Thank you.

0

Hello Angelina,

I have uploaded two files using https://uploads.services.jetbrains.com.

InstallLog_2019-09-05T10-26-44.txt
InstallLog_2019-09-05T10-31-30.txt

Let me know if you still cannot find them.

I do have the Check Point Endpoint Security antivirus. This is mandatory by company policy and cannot be disabled.

Best regards,

Laurens

0

Hello Angelina,

I have also created a new request over here with the attachments: https://resharper-support.jetbrains.com/hc/en-us/requests/2255855.

Best regards,

Laurens

0

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