New 'Resharper misbehaves' feature

This idea is a good one - try and get more feedback from people to try and get R#'s rather questionable quality back up a bit before a launch.

But the execution is dismal.

I did see misbehaviour, twice (The quick fix to add a new member to an enum jumps to a seemingly random place in a random document, not to the new enum member), so I clicked on "R# misbehaves", and got taken to a webpage, which asks, in order, for:

My name (red star)
Email (red star)
Country (Tedious combo with the countries in an unconventional order)
Are you generally satisfied with ReSharper? How do you rate the product? (red star, ffs)
What features appear most useful? Are there any problems?
Are there any features you'd like to have but did not find in ReSharper?
[] I want to receive periodic ReSharper news to above e-mail address (checkbox which I need to read twice to see if it's opt in or opt out)

This is absolutely *NOT* a good way to get quick feedback - as someone with a JB YouTrack account, I could file a proper bug more quickly and with less hassle than this kind of crappy form, which looks like it is the output of a Friday-afternoon watercooler meeting between a junior marketing drone and the janitor.

If you're trying to get quick feedback in response to clicking a 'R# mishaves' button, there needs to be one question:

"What was the misbehaviour?"

4 comments

Hello Will,

Thank you for feedback! We're actually considering to provide a simpler web
form for 'ReSharper Misbehaves' action (however name and e-mail will still
be required fields, since we want to get in touch with you in case it is
necessary). We appreciate your effort and if you have a YouTrack account,
you're welcome to just file bugs as soon as you encounter them.

Andrey Serebryansky
Senior Support Engineer
JetBrains, Inc
http://www.jetbrains.com
"Develop with pleasure!"

This idea is a good one - try and get more feedback from people to try
and get R#'s rather questionable quality back up a bit before a
launch.

But the execution is dismal.

I did see misbehaviour, twice (The quick fix to add a new member to an
enum jumps to a seemingly random place in a random document, not to
the new enum member), so I clicked on "R# misbehaves", and got taken
to a webpage, which asks, in order, for:

My name (red star)

Email (red star)

Country (Tedious combo with the countries in an unconventional order)

Are you generally satisfied with ReSharper? How do you rate the
product? (red star, ffs)

What features appear most useful? Are there any problems?

Are there any features you'd like to have but did not find in
ReSharper?

[] I want to receive periodic ReSharper news to above e-mail address
(checkbox which I need to read twice to see if it's opt in or opt out)

This is absolutely NOT a good way to get quick feedback - as someone
with a JB YouTrack account, I could file a proper bug more quickly and
with less hassle than this kind of crappy form, which looks like it is
the output of a Friday-afternoon watercooler meeting between a junior
marketing drone and the janitor.

If you're trying to get quick feedback in response to clicking a 'R#
mishaves' button, there needs to be one question:

"What was the misbehaviour?"

---
Original message URL:
http://devnet.jetbrains.net/message/5305964#5305964



0

Ok, I take your point about contact, but even for that, you only need an email address, not a name AND an address.

Of course, where R# already has youtrack credentials stored for the exception handler, you could use them.

0

I like the idea in concept, but I was hoping this would popup a dialog very
similar to the ReSharper exception dialog so I could quickly fill out the
description (and select type and subsystem) and have ReSharper create a
ticket in YouTrack with all the other information already filled out (e.g.
ReSharper already knows my YouTrack credentials, ReSharper version/build,
etc.) without leaving Visual Studio.

When I visit YouTrack, I usually click on a bookmark that takes me to a
search page (issues reported by me) and then have to dig around for several
minutes to figure out how to create a new ticket. I'm not sure why, but the
"New Issue" link at the top of the page seems to get buried in the noise.
That may be because it looks more like a title or a label than a link. I
clicked Issues and the down arrow next to it (hoping to find New or Create)
and browsed around the page before I noticed New Issue.

"Andrew Serebryansky"  wrote in message
news:c8a898dd12f258cdf4b773868169@news.intellij.net...

Hello Will,

Thank you for feedback! We're actually considering to provide a simpler web
form for 'ReSharper Misbehaves' action (however name and e-mail will still
be required fields, since we want to get in touch with you in case it is
necessary). We appreciate your effort and if you have a YouTrack account,
you're welcome to just file bugs as soon as you encounter them.

Andrey Serebryansky
Senior Support Engineer
JetBrains, Inc
http://www.jetbrains.com
"Develop with pleasure!"

This idea is a good one - try and get more feedback from people to try
and get R#'s rather questionable quality back up a bit before a
launch.

>

But the execution is dismal.

>

I did see misbehaviour, twice (The quick fix to add a new member to an
enum jumps to a seemingly random place in a random document, not to
the new enum member), so I clicked on "R# misbehaves", and got taken
to a webpage, which asks, in order, for:

>

My name (red star)

>

Email (red star)

>

Country (Tedious combo with the countries in an unconventional order)

>

Are you generally satisfied with ReSharper? How do you rate the
product? (red star, ffs)

>

What features appear most useful? Are there any problems?

>

Are there any features you'd like to have but did not find in
ReSharper?

>

[] I want to receive periodic ReSharper news to above e-mail address
(checkbox which I need to read twice to see if it's opt in or opt out)

>

This is absolutely NOT a good way to get quick feedback - as someone
with a JB YouTrack account, I could file a proper bug more quickly and
with less hassle than this kind of crappy form, which looks like it is
the output of a Friday-afternoon watercooler meeting between a junior
marketing drone and the janitor.

>

If you're trying to get quick feedback in response to clicking a 'R#
mishaves' button, there needs to be one question:

>

"What was the misbehaviour?"

>

---
Original message URL:
http://devnet.jetbrains.net/message/5305964#5305964


0

How about the ability to record when R# misbehaves or take a screenshot at least? That would be nice...

0

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