How to re-use a 6.1 License

I have been issued a ReSharper license used previously by a developer who has left the company.
Unfortunately, after entering a user name and the key - I see "The License Key is invalid" above my name and am unable to proceed.
I've tried all of the keys which are no longer in use, as well a couple that are known to be working.
Feels like I am doing something wrong - but I cannot figure out what.

Any ideas?
Note: VS 2010, latest 6.1 release of ReSharper.

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Hello Eric
     Please make sure that you're entering the user name and the license key exactly as specified in the license e-mail. If this doesn't help, please contact me directly (andrew dot serebryansky at jetbrains dot com) providing the license information that you've got. Thank you!

Andrey Serebryansky

Senior Support Engineer

JetBrains, Inc

"Develop with pleasure!"


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