Upgrade from 5 to 6 - empty shopping cart - why?

I cannot upgrade my licensed copy of ReSharper 5 C# edition to ReSharper 6 C# edition.

I go through the process of selecting the upgrade at a cost of US$89, plug in my license key, and then am presented with a screen that tells me my shopping cart is empty with suggestions that include purchasing the older ReSharper 5 edition at full price.

At no point in the upgrade process am I told that my current license key is incomplete or invalid, so I assume it is valid like it always has been.

I've attempted the upgrade process using IE9 (with and without add-ons disabled), Firefox 5 and Safari 5 and none of them work.

I'm dead in the water and cannot use ReSharper at all.

Your upgrade process is broken.  Fix it.  Soon.

Fred Morrison

4 comments

Hello fmorriso,

Could you please contact me through andrew dot serebryansky at jetbrains
dot com with details on your current ReSharper 5 license (License Certificate
number for instance)? Thank you!

Andrey Serebryansky
Senior Support Engineer
JetBrains, Inc
http://www.jetbrains.com
"Develop with pleasure!"

I cannot upgrade my licensed copy of ReShaarper 5 C# edition to
ReSharper 6 C# edition.

I go through the process of selecting the upgrade at a cost of US$89,
plug in my license key, and then am presented with a screen that tells
me my shopping cart is empty with suggestions that include purchasing
the older ReSharper 5 edition at full price.

At no point in the upgrade process am I told that my current license
key is incomplete or invalid, so I assume it is valid like it always
has been.

I've attempted the upgrade process using IE9 (with and without add-ons
disabled), Firefox 5 and Safari 5 and none of them work.

I'm dead in the water and cannot use ReSharper at all.

Your upgrade process is broken.  Fix it.  Soon.

Fred Morrison

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Original message URL:
http://devnet.jetbrains.net/message/5307890#5307890



0

I figured it out.

Instead of following the common sense, logical process of clicking the "Upgrade now" link, you instead need to click the illogical,  non-common sense "get quote" link.

Here's an idea.  Instead of the current confusing wording that shows two choices, neither of which is clear as to its purpose, how about putting a single, simple button/link called "Upgrade" on that screen?

K.I.S.S.

Fred Morrison

0

I tried the Get Quote route and while that gets me through the only item shown is a commercial license when the license I am trying to upgrade is a personal license.

0

So I finally managed to upgrade via the Request Quote route. On Internet Explorer it would only offer me an upgrade to a Commercial version. On Google Chrome, it finally offered me the correct Personal license.

Website seems awfully sensitive to the browser being used and upgrade path is not clear at all.

0

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