License server - can't login anymore

We are using the license server for managing our Resharper licenses. However, we are no longer able to log in with the administrator account. And the password reset functionality isn't finding the

adminstrator. The license server is still up and running properly, we just can't login anymore to manage the licenses. Is there a process for resetting the administrator account without

logging in?

4 comments

Hello Jason,

I'm afraid there's no other way to log in except using the 'Forgot password'
link and resetting the password. Thank you!

Andrey Serebryansky
Senior Support Engineer
JetBrains, Inc
http://www.jetbrains.com
"Develop with pleasure!"

We are using the license server for managing our Resharper licenses.
However, we are no longer able to log in with the administrator
account. And the password reset functionality isn't finding the

adminstrator. The license server is still up and running properly, we
just can't login anymore to manage the licenses. Is there a process
for resetting the administrator account without

logging in?

---
Original message URL:
http://devnet.jetbrains.net/message/5310265#5310265



0

Hello Andrey,

We have exactly the same problem here.
VM that runs license server. It has about 80 ReSharper licenses added to it - works perfect.
Now that we bought licenses for dotTrace performance profiler we cannot add them since administrator's password doesn't work.

Is there a way of mounting the database and maybe looking up the administrator account credentials, or may be setup another instance and then somehow import licenses that are already in the old server?


Thanks in advance,
Iskander

0

Hello Iskander,

The only way to restore the password is to use 'Forgot password' link and
administrators e-mail. In case this doesn't help, you can set up a new instance
of license server and insert licenses from the corresponding license e-mails.
I'm afraid there's no way to transfer the licenses from the old server. Thank
you!

Andrey Serebryansky
Senior Support Engineer
JetBrains, Inc
http://www.jetbrains.com
"Develop with pleasure!"

Hello Andrey,

We have exactly the same problem here.

VM that runs license server. It has about 80 ReSharper licenses added
to it - works perfect.

Now that we bought licenses for dotTrace performance profiler we
cannot add them since administrator's password doesn't work.

Is there a way of mounting the database and maybe looking up the
administrator account credentials, or may be setup another instance
and then somehow import licenses that are already in the old server?

Thanks in advance,
Iskander
---
Original message URL:
http://devnet.jetbrains.net/message/5319121#5319121



0

Thank you for a quick response.

Iskander

0

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