Got this error: "This license isn't for ReSharper Ultimate. It's for another product" even when I have a license

I had to set up a new laptop after installing VS2019 and VS2022, I got the latest ReSharper version (is what usually do when setting up a new laptop) at the moment I tried to set my License Key (one provided by the company I work for) I got the error: "This license isn't for ReSharper Ultimate. It's for another product" I uninstalled the latest version and looked for the version I'm currently using in the old laptop but same issue came up again even for this version the installer said “doUltimate”. I reached out to our IT Support they provided a link to the version “JetBrains.ReSharper.2023.2.4.web.exe” so, I uninstalled again whole JetBrains products installed before ran the new exe file but at the moment to set my license got same error again. My thinking is that both VSs got corrupted by the previous ReSharper installation but at this moment I can't uninstall both VS versions (not sure if this will fix the issue). 

Please let me know if there is anything I can do to install the version mentioned (ReSharper.2023.2.4) with my license, I know that my license is not meant for doUltimate but it should support the version ReSharper.2023.2.4.

Thanks in advance,

Mauricio

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1 comment

Hello Mauro,

Could you please submit a request by using the correspondent button on the top of the page and specify your license ID. 

Thank you.

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