Spurious Jetbrains account login
Hi, I recently installed a Jetbrains update to my dotUltimate subscription, 2023.3.2 and now I'm being prompted to log in to my Jetbrains account every time I open Visual Studio.
It's really annoying. Sometimes I see multiple login tabs appear in my web browser. I wonder if this has anything to do with the recent release of the AI Assistant, which I don't use, but got installed with this latest update.
I tried uninstalling AI Assistant, but I still see the spurious login tabs appear. Any idea why this is happening ? It only just started happening recently.
Thanks !
-Rob
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thank you for contacting us.
Could you please collect some logs for us?
1. select `(Extensions) | ReSharper | Navigate | Go to Action`;
2. type `logger /all`;
3. select the Licensing trace scenario (the screenshot is below) in the opened "Logger Configuration" window;
4. enter JetBrains.ReSharper.AI in the "Custom namespace tracing" field;
5. reproduce the issue;
6. provide the log file (its location is specified at the top of the Logger Configuration tool window), upload file to JB server (https://uploads.jetbrains.com/)
7. don't forget to disable trace scenarios.
Thank you!
Sorry, I didn't see this yesterday (corporate IT classified the email notification as spam). It seems like I spend more and more time trying to work around some random IT policy these days …
Anyhow, as luck would have it, I no longer see these spurious logins. I logged in to my Jetbrains account for the express purpose of making this post, and then went on about my day, completely forgetting about it.
Later, I saw one of these spurious logins occur, but since I was still logged in, I guess it satisfied whatever it was looking for. I haven't seen a login attempt since then. I've also rebooted a couple of times since then, for other reasons (it's been a very busy week so far).
Maybe the AI Assistant leaves some “stuff” around after it is uninstalled, which then hangs on until it gets a successful login attempt, and then exits ? Just a theory, based on what little I've seen so far…
Otherwise I'm super pleased with Resharper and dotTrace, the two Jetbrains apps I use most, so this all was a little surprising to me.
thank you for letting me know.
Great that the issue was resolved.
Indeed the problem with login is related to the AI assistant, we are investigating it now.
We are sorry for the inconvinience.
Please feel free to contact us in case of any problems or questions.
Thank you!