Install hangs on "Loading packages"

I am attempting to install Resharper 2020.2.4 for Visual Studio 2017 but the installer hangs on "Loading packages"

 

Looking in the Shared/vAny/Installer log files, the last entry is this and then it just hangs and no other entry for the next 30 mins

 

15:14:48.923 |V| HttpPackageGallery | Downloading dotUltimate.2020.2.4\Packages\YamlDotNet.Signed.5.2.1.nupkg from https://download.jetbrains.com/resharper/ at https://download.jetbrains.com/resharper/dotUltimate.2020.2.4/Packages/YamlDotNet.Signed.5.2.1.nupkg.
15:14:48.923 |V| HttpDownload_Womip | Initiating download for https://download.jetbrains.com/resharper/dotUltimate.2020.2.4/Packages/YamlDotNet.Signed.5.2.1.nupkg. Flags “NoRetry: False, NoWaitBetweenAttempts: False, NoPartialDownloads: False, Timeout: 00:00:00”. Output stream position 0.
15:14:48.923 |V| HttpDownload_Womip | Sending request.

 

Can anyone advise?

5 comments
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Hello,

 

thank you for the provided info.

Could you please try enabling TLS 1.2 by creating the "DisabledByDefault" entry in the appropriate subkey (Client) and set it to "0". These subkeys will not be created in the registry since these protocols are disabled by default.

Create the necessary subkeys for TLS 1.2; create the DisabledByDefault DWORD values and set it to 0 in the following location:

Registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
DWORD name: DisabledByDefault
DWORD value: 0

More detailed info - https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi.

Please let me know if it helps.

Thank you.

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Hello,

 

Could you please collect and pack all logs located in ``
%localappdata%\JetBrains\Shared\vAny\Installer`` folder? You can upload them using our https://uploads.jetbrains.com/ service. Please specify your upload ID.

Thank you.

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Thanks

 

Files uploaded as requested. Upload ID is 2020_10_12_FBQ5XUzb93jrm9rv

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I seemed to be having the same problem and Angelina's solution worked for me

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Please note that you can also use the full installer in such cases - https://www.jetbrains.com/resharper/download/#section=offline-installer.

Thank you.

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